Frequently Asked Questions
SHIPPING
How does shipping work on Ezziy?
Shipping is handled by individual sellers. Shipping methods, costs, and delivery times may vary depending on the seller and your location.
How long does delivery take?
Delivery time depends on the seller and shipping method selected at checkout. Estimated delivery details are shown before placing your order.
Can I track my shipment?
Yes, once your order is shipped, tracking information will be provided by the seller if available.
PAYMENT
What payment methods are accepted on Ezziy?
Ezziy supports secure online payment methods such as credit/debit cards and other available payment options shown at checkout.
Is it safe to make payments on Ezziy?
Yes, all payments are processed through secure and encrypted payment gateways to protect your information.
Order & Retunrs
How can I check my order status?
You can track your order status from the “My Account” section after logging in to your Ezziy account.
Can I cancel my order after placing it?
Order cancellation depends on the seller’s policy and order status. Please contact the seller as soon as possible.
What is Ezziy’s return policy?
Return and refund policies are set by individual sellers. Please review the seller’s return policy on the product page before purchasing.
How do I request a return or refund?
You can request a return or refund by contacting the seller through your account or by reaching out to Ezziy support if needed.
What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, contact the seller immediately with photos and order details to resolve the issue quickly.